Frequently Asked Questions (FAQ)
CCTV Cameras FAQ
Why do I need CCTV for my home or business?
CCTV helps protect your property 24/7 by:
- Preventing theft and break-ins
- Monitoring activities in real-time
- Providing evidence when needed
- Allowing remote viewing from your phone
It gives you peace of mind wherever you are.
Can I view CCTV on my phone?
Yes.
All modern Aegis CCTV systems support mobile viewing:
- Live view anytime, anywhere
- Playback recorded footage
- Notifications for motion alerts
Available on both Android and iPhone apps.
Does CCTV work at night?
Yes. Our cameras include infrared night vision for clear recording even in complete darkness. Some models also support full-colour night vision for better visibility.
Why are CCTV prices different?
Prices vary based on:
- Resolution (2MP, 4MP, 8MP)
- Smart features (AI detection, alerts, audio)
- Storage options (NVR, cloud, SD card)
- Brand (Hikvision, Dahua, Tuya, etc.)
We offer solutions for different budgets and needs.
Is installation included?
Installation is usually separate depending on:
- Number of cameras
- Site condition
- Wiring complexity
We always provide a clear quotation before installation — no hidden charges.
Do you have CCTV packages?
Yes.
We offer bundled packages for:
- Homes
- Shops
- Offices
- Warehouses
Bundles are more cost-effective than individual items.
Do I need professional installation?
We strongly recommend professional installation because it ensures:
- Proper wiring and stability
- Correct camera positioning
- Full system setup
- Warranty protection
How long does installation take?
- 2–4 cameras: 1 day
- 4–8 cameras: 1–2 days
- Larger systems: depends on site conditions
We will confirm during site assessment.
What if my internet is slow or down?
No problem.
- CCTV still records locally
- Internet is only needed for remote viewing
- Footage is saved in HDD or SD card
Can CCTV be hacked?
Our systems are secure when properly configured:
- Strong passwords are used
- System is updated regularly
- Installation is done correctly
We assist in secure setup during installation.
How much storage do I need?
Storage depends on:
- Number of cameras
- Recording quality
- Retention period
Example:
- 1TB HDD = approx. 7–14 days recording (4 cameras)
We can advise based on your setup.
What does warranty cover?
Warranty covers:
- Manufacturing defects
- Hardware failure under normal use
We will repair or replace based on assessment.
What is NOT covered under warranty?
Warranty does not cover:
- Physical damage
- Water or lightning damage
- Improper installation
- Misuse or unauthorised repair
Do you provide after-sales support?
Yes.
We provide:
- Technical troubleshooting
- Repair assistance
- System guidance
- Maintenance support
How long is delivery?
- Bandar / Muara: 1–5 working days
- Tutong / Belait: 5–7 working days
- Temburong: 5–7 working days
We will update you if there are delays.
Do you deliver and install together?
Yes (where possible):
- Same-day delivery & installation available
- Or scheduled installation after delivery
Do you provide CCTV for businesses?
Yes.
We supply and install for:
- Shops
- Offices
- Warehouses
- Construction sites
- Corporate & government projects
Can I request a quotation?
Yes, we recommend it for proper system design:
- Site assessment
- Recommendation
- Custom quotation
Smart Door Locks FAQ
What is a smart door lock?
A smart door lock allows you to unlock your door using:
- Fingerprint
- PIN code
- Key card
- Mobile app
- Physical key (backup option)
It provides convenience and better security for homes and offices.
Are smart door locks safe?
Yes.
Our smart locks use encrypted access systems and anti-tamper design. Only registered users can access the lock.
Additional safety features include:
- Auto-lock function
- Wrong password lockout
- Tamper alarm
- Emergency mechanical key backup
What happens if the battery runs out?
No need to worry:
- Low battery warning will appear in advance
- Emergency power (power bank) can be used
- Mechanical key is always available as backup
Can smart locks be installed on any door?
Most wooden, metal, and main doors are compatible. Our team will check:
- Door thickness
- Lock type
- Frame condition
before installation
Do you provide installation?
Yes.
We provide professional installation to ensure:
- Proper alignment
- Secure fitting
- Full system setup
Alarm System FAQ
How does the alarm system work?
Our alarm systems detect:
- Motion movement
- Door/window opening
- Unauthorized access
When triggered, it will:
- Sound siren alarm
- Send mobile notification
- Activate connected devices (CCTV, smart alerts)
Can I control the alarm from my phone?
Yes.
You can:
- Arm/disarm remotely
- Receive real-time alerts
- Check system status
- Control multiple zones
Does it work during power failure?
Yes. Alarm systems include:
- Backup battery
- Continued operation during outages
- Alert notifications still active (if internet available)
Can it be installed in shops and offices?
Yes.
We install alarm systems for:
- Retail shops
- Offices
- Warehouses
- Residential homes
Systems can be customized based on size and layout.
Will it trigger false alarms?
False alarms are minimised through:
- Proper installation
- Sensor calibration
- Adjusted sensitivity settings
Our team will configure it based on your environment.
Cash Counting Machine FAQ
What is a cash counting machine used for?
A cash counting machine helps:
- Count money quickly and accurately
- Reduce human counting errors
- Detect fake or suspicious notes (depending on model)
- Improve business efficiency
Is it suitable for small businesses?
Yes.
It is ideal for:
- Retail shops
- Restaurants
- Supermarkets
- Offices handling cash
- Cash-intensive businesses
Does it detect fake money?
Some models (including advanced G&D machines) include:
- UV detection
- Magnetic ink detection
- Infrared detection
We can recommend the right model based on your needs.
How fast does it count cash?
Depending on model:
- Standard machines: fast bulk counting
- Advanced G&D models: high-speed + accurate validation
We will advise based on your transaction volume.
Does it require maintenance?
Very minimal maintenance:
- Regular dust cleaning
- Occasional sensor cleaning
- Proper handling of notes
We also provide technical support if needed.
Do you provide a warranty?
Yes.
Warranty covers:
- Manufacturing defects
- Motor or sensor faults under normal use
Damage from misuse or physical impact is not covered.
Need Help Choosing?
Not sure which product you need?
Our team can recommend the best solution based on:
- Your property type
- Budget
- Security level required
- Business usage
Aegis Secure Solutions Sdn Bhd
📧 support@aegis.com.bn
📞 + 673 826 8600
💬 WhatsApp: + 673 826 8600
